Our dispatch team carefully checks orders before shipment to help ensure that customers receive the correct products. If an order arrives with an incorrect, damaged, or defective product, Buyers should contact our customer support team as soon as possible for assistance.

Please note that returns are not accepted under our current policy. However, eligible products may be considered for replacement if the following conditions are met:

• The product must be unused and in its original condition.
• Customers must provide a clear video showing the product and the issue and send it to our support team via WhatsApp.
• The request will be reviewed by our team before a replacement is approved.

Once the issue has been verified and the replacement request is approved, the eligible product will be replaced within 7 days, subject to the applicable policy and product availability.